E-commerce
Leads from Instagram, Telegram, website, marketplaces, order statuses, common questions, payment control and repeat sales.
For teams where manual processes consume timeProcess automation
Process automation
without manual work
We find repeated actions in sales, communication and operations, then build AI/no-code scenarios: leads are captured, follow-up starts, statuses and tasks update without manual copy-paste.
3-10 daysto the first working scenario
from $400for a one-process pilot
4+ channelsDirect, Telegram, website, sheets
24 hoursto the first automation plan
Who it is for
We focus on teams where repeated actions already consume time or create pressure to hire another manager.
Sales / leadgen teams
Lead qualification, follow-up, manager reminders, tasks, dialog control and reactivation of warm contacts.
Digital agencies
Automation for inbound leads, outreach processes, client statuses and repeated touches without manual copy-paste between tools.
Practice
Case studies
Task, scenario and result: how manual work becomes a controlled process.
E-commerce / Instagram sales
A fashion store stopped losing Direct leads during evening peaks
The team handled 35-60 Direct and Telegram messages per day. Some conversations never became tasks, and managers copied contact data by hand.
Each inquiry creates a process card with channel, product, contact and next step. Follow-up starts without manual reminders.
Sales team / warm leads
Automated follow-up recovered conversations that used to fall between managers
Leads arrived from the website, Telegram and partner channels. If a customer paused after day one, the next touch was often missed.
The scenario creates manager tasks, prepares the next message draft and highlights warm leads that need a human reply.
Digital agency / outbound
An agency got one control point for triggers, contacts and next actions
Telegram and open-source triggers were checked manually. Contacts, statuses and next actions lived across several spreadsheets.
The system logs the trigger, adds the contact to one base, prepares a message draft and reminds the manager about the next step.
Solutions catalog
We choose one manual process, define the expected result and launch automation without rebuilding the whole business. The tool can be a spreadsheet, Telegram, website or lightweight lead base.
Direct, Telegram and website lead automation
Connect Direct, Telegram and website inquiries to your work system: leads, contacts, statuses and follow-up without manual copy-paste.
View scenarioAI assistant for chat sales
AI prepares reply drafts, keeps the tone consistent, suggests next questions and leaves important decisions to the manager.
View scenarioAutomatic lead follow-up
Bring warm conversations back, create next steps and help managers stop forgetting good leads.
View scenarioPayment and order status control
Automatic messages after an order, confirmation, payment, shipping or overdue payment.
View scenarioRepeat sales and customer reactivation
Scenarios for repeat purchases, abandoned carts, old customers and personalized offers.
View scenarioAI assistant for common customer questions
AI helps handle repeated questions about delivery, availability, payment, cooperation terms or lead status based on your rules.
View scenarioLeadgen automation for agencies
Capture triggers, contacts, first message drafts, CRM statuses and next steps for agency outbound processes.
View scenarioProcess support and optimization
We monitor where automations break or underperform and gradually improve scenarios after launch.
View scenarioFor small and mid-sized businesses
Start with one process
You do not need to invest in a large system upfront. We find one manual action that consumes time or loses leads and launch a pilot with a clear scope.
short free process review
one-scenario pilot without rebuilding the whole process
clear result before scaling
one-process pilot starts from $400 after a short task review
complex AI scenarios and integrations are estimated separately after review
Choose the first process Why Pragma
We do not sell "AI magic". We automate specific processes with a specific result.
We start with the bottleneck
First we find where the team loses leads, time or control, and only then propose automation.
Fits smaller budgets
We do not force a complex system from day one. A one-process pilot lets you test value with lower risk.
Built around processes, not only tools
Focus on repeated actions, ownership, statuses and next steps instead of abstract AI demos.
Your team keeps control
Automation helps managers react faster, while critical dialogs and decisions stay under business control.
Connects to your existing stack
We start with what your team already uses: chats, spreadsheets, marketplaces, forms or no-code tools.
Instagram DirectTelegramGoogle SheetsSalesDrivePipedriveHubSpotNetHuntPromRozetkaWayForPayMaken8n
How it works
A fast path from first contact to pilot without heavy documents or long implementation cycles.
You describe the process
Tell us where your team manually handles leads, chats, spreadsheets, statuses or follow-up today.
We find the losses
We identify where leads get lost, work is duplicated or managers spend time on repetitive actions.
We propose the first scenario
We show what to automate first, what the scope is and how the result will be evaluated.
We launch the pilot
We implement a narrow process, test it on real inquiries and decide whether to scale further.
FAQ
Questions before the first pilot
A short view of budget, AI control, starting without a complex system and English-language scenarios.
Where do we start if we do not know what to automate first?
We start with a short process review: where leads arrive, where managers copy data manually, where follow-up gets lost and which one scenario can create the fastest result.
Do we need to rebuild the whole process from day one?
No. We start with one narrow area: lead capture, follow-up, payment control or common replies. After the pilot, we decide whether scaling makes sense.
Everything is in chats and spreadsheets. Does automation still make sense?
Yes. We can start with Google Sheets, Telegram alerts or a lightweight lead base, then connect a more complex system later when the process is clear.
How much does the first pilot cost?
A one-process pilot starts from $400 after a short task review. Simple scenarios can start as a smaller micro-pilot.
Will AI answer customers by itself?
Only when it is safe for your process. Most teams start with drafts, suggestions and common replies while final control stays with the manager.
Can you support English-speaking leads?
Yes. We can configure Ukrainian and English scenarios: separate templates, qualification rules, response language and lead handoff to the right manager.
Show us the process — we will suggest what to automate first
Tell us where the manual work is: leads, Direct, Telegram, spreadsheets, statuses, follow-up or payment control. We will return with a concrete first scenario.
Get in touch
Leave a request or message us on Telegram. To start, briefly describe the process you want to remove from manual work.